See also our COVID page for information pertinent to seniors during the COVID-19 Pandemic
Aged Care Complaints Scheme
Phone: 1800 550 552
To complain about residential care services and community aged care packages.
To report suspected abuse within a residential aged care facility.
Dementia Australia & NRMA
Staying on the Move with Dementia (pdf to download)
Daniel Morcombe Foundation
FREE To assist people of all ages, from 7 to 97, covering all kinds of personal emergency situations!
Phone: 02 9219 7444 or toll free 1800 043 159
To complain about health care providers, eg mental health, public & private hospitals, GPs, psychologists, physios, ambulance, naturapaths, massage therapists etc.
Phone: 1800 245 965. (FREE if you call from your home phone.)
Extra support for grandparents and non-parent carers with ongoing care for children.
National Aged Care Advocacy Line
Phone: 1800 700 600
Who can provide an advocate who can assist you, eg to make a complaint.
Neighbourhood Watch Ku-ring-gai & Hornsby
Our 20 Favourite Crime Prevention Tips for Retirement Communities (pdf to download)
Our 20 Favourite Crime Prevention Tips for Seniors (pdf to download)
Our 20 Favourite Crime Prevention Tips for Staff in Aged Care (pdf to download)
Neighbourhood Watch W.A.
Crime Prevention Resources – Our Communities: Senior Safety Brochure
Medicines List (pdf to download)
The National Prescribing Service Hotline
Phone: 1300 633 424
They can talk to you about medication interactions, how medicine works, side effects etc.
Elder Abuse Hotline
Phone: 1800 628 221
NSW Department of Health
Medicine List (Medi-List – pdf to download)
To decide if a person has the capacity to make their own decisions
Guardianship Issues, Advocacy
Phone: 02 8688 6070 or 1800 451 510
Phone: 02 9286 1000 or 1800 451 524
To assist you with complaints about agencies funded by the NSW Government, eg Housing NSW, NSW Trustee & Guardian, not-for-profit organisations providing residential or community based care.
Next of Kin Register for persons living on their own
Confidential Registration Form (pdf to download)
Senior Safety Fact Sheet